What is up with Australia Post????

[LewisM]

I bought anorthoscopic EP from the trader on the 11th of September. The seller posted it on the 12th. After 4 days, nothing arrived. After 7 days, still nothing, and tracking continued to show it was in Granville, NSW.

Seller lodged an inquiry. It miraculously was "discovered" on the 26th (14 days late), and SUPPOSEDLY delivered to me this morning.

Now, unless I live in an alternate universe, the darned thing was NOT delivered to me this morning!!! I was in the garage all morning, and not a single person came past, stopped or delivered ANYTHING here - I had the garage door open. It was APPARENTLY delivered a little after 11 am. BS!!!

I have lodged a formal complaint of misappropriation with Australia Post, and we shall see what they say. It's getting beyond the joke now - another parcel recently never showed, but tracking said it was carded for pick up. I went to the PO, and they located it, at ANOTHER PO. I told them it was NEVER carded, but they again claim it was.

I have checked all SIMILAR addresses around here, and NOTHING.

I am getting rather ticked off at this point. I am SO close to claiming mail theft.

[Octane]

I had a similar issue with my Precise Parts delivery. It got sent to an old address (my fault). But, it was then picked up by my ex-landlord who then forwarded it to me at my new address. It didn't arrive. I waited 2 weeks. The sender then lodged an enquiry. It takes them ten days to address the enquiry. The entire time, the tracking system showed it was at the sender's post office in Canberra. Then, magically, on the tenth day, it turned up at my door! So weird.

All in all, it took over 5 weeks to get here.

H

[DJT]

Try Parcel lockers.

Works reasonably well and costs nothing (currently..). Sydney PO in Martin place is another black hole in terms of tracking. Great idea but only if people actually do the updates.

[MrB]

I had a parcel sent to me from Sydney, destined for Canning Vale Western Australia and after a week the tracking showed it was in Wollongong 'ready for collection'...... say what?
I informed the seller who was very apologetic, even though it obviously wasn't their fault, and they sent me another which arrived a couple of days later. About a week after that the original package arrived!

[Allan_L]

You can be unlucky!
...But I have nothing but praise for Australia Post.

Generally, items posted in Sydney arrive next day.
Interstate items may take a day or so longer.

But Hong Kong, etc. ... that's another story, but hardly likely to be Aust Post's fault.

[OzStarGazer]

Actually I have heard that quite a few times missing items from HK etc. are at the local AusPost office buried under other items. If you miss something and ask at the local post office, quite often items miraculously turn up!

Anyway, once I was waiting for an express parcel, left the door open all day, but the parcel didn't arrive. I also went down to look in my mailbox just in case... Nothing. So I told the person who had sent the item and he made some enquiries. It turned out that the postie had left the parcel on top of a wall by the mailboxes without coming up at all... And needless to say it disappeared. They did give the sender some sort of compensation, but...

[raymo]

My daughter recently sent me a small parcel, which took 6 days to arrive;
it's a 1hr 40 min drive. By the same token, I had a near miracle occur a while back. Took a small parcel to our local postal agency Sunday 1.00pm; it arrived on Tuesday morning at my son's place in Norwich,
Norfolk, U.K. 44hrs Wow !!! Only partly due to Australia Post of course.
raymo

[brian nordstrom]

:shrug: and haven't the prices sky rocked lately ? ,, but I like Allan have never had a problem .
Yet .
Brian.

[Kunama]

I sent 2 postcards to my wife in Canberra from the Sunshine Coast last Monday, spent the week travelling about Qld and NSW and still beat the postcards home................

[mithrandir]

It doesn't seem to matter from where in the world you send postcards. You always beat them home.

[acropolite]

I had a parcel delivered today, clearly marked as signature required.

The postie simply waltzed in the door and handed over the parcel, didn't even confirm my identity nor ask for a signature.

At work we sometimes get parcels delivered that are not for us nor are they addressed to our address.

It's no better at home; it's not unusual for mail to go astray and to receive mail for another address.

Australia post and it's contractors really need to raise their game.

[GrahamL]

Used to be if you paid for a premium service with aus post you got it .
Used to have a part shift who just dealt with registered ,insured and priority
postings ,it was sent and balanced at every forward delivery point.
We used to handle grandmas ashes, gold and diamond transfers ,and you never lost this stuff ever, I still remember buying all the premium services once some years back and seeing my valuable item flicked into a general mail bag ,, I asked what gives , and was told its tracked and recorded , nothing can go wrong with todays technology working for us :)

I havn't ever lost anything through aus post to be honest ,but when I send something with some value I always load it up with all the little extras that might help things along and cover up if something goes wrong :)

[MortonH]

I ordered two eyepieces on the same day recently. One came from Adelaide and the other from California. Guess which one arrived first.

[brian nordstrom]

:anaut: find earth .

Still no problems .
Brian.

[sharpiel]

Perhaps your item is here..? :D

http://www.news.com.au/finance/work/postman-joseph-brucato-accused-of-hoarding-11-tonnes-of-mail/story-fnkgbb6w-1227074351365

[Baddad]

A couple of years ago, the local postie dropped a big bundle of letters in front of our house. It seemed to me to be accidental. Maybe fell out of the saddle bags onto the footpath.

I discovered the bundle and took the letters to the local post office. They would not accept them. They instructed me to take the bundle to the local mail delivery center.

Why they did not want to accept the extra responsibility, I can only guess. Its rather poor service.

Cheers:)

[mental4astro]

Please bare with me as the following has a lot to with Aust. Post (not their fault, but doesn't help).

Remember that ebay purchase you made from Hong Kong or China, with the 'free post'? You know that $1 purchase sent from there, INCLUDING post? Yep, post from their side is free - all companies there are State owned, so they don't charge post between each other. So Aust Post is left to kick the can for this blatant disregard of the international postal agreement that each country charges post on their own side of the fence and every other country then receiprocates the service. But, this 'in kind' service wears thin if the delivery service (here Aust Post) does the leg work effectively for free. Now multiply these parcel deliveries by hundreds of thousands per year - someone needs to pay...

Even though this is a receiprocal service, do you think your Postie will be happy with all this leg work knowing that the international agreement is being ditched? Everyone in the postal chain gets cheesed off.

Another is the $3million pay packet the Aust Post CEO gets!!! Doesn't help with morale either...

These are just little bits that all add up in needling workers, and make things more expensive for us.

[Sconesbie]

It's Christmas time and an elederly lady wants to help some local children and buy some toys to the value of $100. She writes a letter to Santa Claus outlining her needs and and addresses it to the North Pole (of course). The mail people at Australia Post find the letter knowing full well it won't get to the man in question. The manager, feeling sorry for the lady, decides that he would like to help the lady and do a fund raiser in their office to provide her with the cash she needs. All they can riase however is $87.50. They decide that it is close enough, bag it up and post the money to the elderly lady. A week or so later, another letter arrives at the mail centre addressed to Santa. The manager opens it up and it reads:

Dear Santa. Thank you very much for reading my letter. I dearly love these children and want them to have a nice Christmas this year. They are under priviledged and would enjoy the toys I propose to buy. I know I requested $100 as this would have done exactly what I wanted but have only found $87.50 in your letter back. That will certainly go a long way. I reckon I could find the rest I need. I do however blame those thieving *******s at Australia Post for taking the rest.

[leon]

Hmmm, I have posted and received many items through Aust post cant' say i have had any problems at all to date, maybe i have just been lucky.

Leon

[Andy01]

Then there was the incident last month when I sent my AIPP Pro Photography Award entries to Sydney, by express post to meet the closing deadline.

Imagine the look on my face when they were cheerfully delivered BACK TO ME the next morning! :eyepop: :mad2:

When I took them back to the post office, they said "oh sorry, happens all the time, the mail sorters are pretty busy, so they don't bother to read the labels" .:screwy:

[Baddad]

Hi Andy,:)

Would anyone in earshot of when the items were returned to you have been exposed to a myriad of new words enhancing their vocabulary?:lol:;)

Cheers:)

[LewisM]

Well, the saga came to an end today - got a collect card in the mail box. Apparently, raising an issue and mentioning the words MAIL THEFT rattled a few cages and it was miraculously found. Post office clerk didn't understand it - clearly addressed and in an AusPost bag too. WEIRD - I feel there was a degree of incompetence from the postie (marked it on his computer as delivered when he perhaps meant carded) or something was fishy.

Anyway, here's the long travel passport for this one:


R266765015500826006120903
Parcel Post
Delivered
Date/Time
Activity
Location

Wed 01 Oct 2014 14:01

Delivered

MAROOCHYDORE QLD

Wed 01 Oct 2014 13:58

Awaiting Collection at MAROOCHYDORE POST SHOP

MAROOCHYDORE QLD

Wed 01 Oct 2014 13:53

In transit

BURNSIDE QLD

Wed 01 Oct 2014 13:53

Attempted delivery - being carded to Australia Post outlet

BURNSIDE QLD

Wed 01 Oct 2014 08:22

With Australia Post for delivery today

BURNSIDE QLD

Tue 30 Sep 2014 13:35

Customer Enquiry lodged

MELBOURNE VIC

Mon 29 Sep 2014 11:03

Delivered

MAROOCHYDORE QLD

Fri 26 Sep 2014 13:43

Customer Enquiry lodged

MILTON QLD

Thu 25 Sep 2014 16:43

Customer Enquiry lodged

MILTON QLD

Fri 12 Sep 2014 22:19

Processed through Australia Post facility

GRANVILLE NSW

Fri 12 Sep 2014 15:01

Received by Australia Post

PETERSHAM NSW