Auspost at it again

[Boozlefoot]

Australia Post seems to have dropped the ball again, recent deliveries just not up to scratch. Customer service is at an all time low, don't bother contacting them - scripted replies and non-committal attitude/window dressing to satisfy the Ombudsman.

I hope my latest is getting frequent flier points - it hasn't even entered the abyss of Chullora sorting centre yet.

BRS/SYD/MLB/? (Probably a Qantas mystery flight - Antarctica maybe?)

In transit to next facility in SYDNEY NSW

Column, event date and time,
Wed 26 Oct, 11.40pm

Column, event details,
Item processed at facility

MELBOURNE SOUTH EAST VIC

Column, event date and time,
Wed 26 Oct, 11.39pm

Column, event details,
In transit to next facility in SYDNEY NSW

Column, event date and time,
Mon 24 Oct, 11.09pm

Column, event details,
Item processed at facility

BRISBANE QLD

Column, event date and time,
Mon 24 Oct, 10.31pm

Column, event details,
Received and ready for processing

Column, event date and time,
Mon 24 Oct, 8.10pm

Column, event details,
Shipping information received by Australia Post

Column, event date and time,
Mon 24 Oct, 7.04pm

If you asked them to organise a chook raffle, it'd be in the wrong pub for sure.

Bah! :mad2:

And to cap it all off................................
How much does the Auspost CEO make?
Mr Graham will take home an annual fixed salary of $1,456,560, with the same amount payable in potential incentive payments.

[xelasnave]

I am sorry to hear all that..I picked up another parcel today (posted Monday or Tuesday)
And have nothing but praise.
I think with the sheer number of deliveries it is amazing things go so well.
I hope you get to enjoy what I have.
Alex

[LonelySpoon]

I've got some spacer rings coming from China.

They've just been placed "in transit". 3 days to get them moving, not bad.

Not allowing for the Chullora black hole, estimated delivery is between 16 Nov to 29 Dec. Now THAT is hedging your bets!

Incidentally, the Orange Connex company that is reponsible now references as using "WeChat: Orange United China".

'WeChat: Orange United' in China, or 'WeChat Orange' in a 'United China'?

I hope that doesn't add to the delay...

Neville
Admiral of LSO

[AdamJL]

Don't worry, USPS is also terrible.. Probably more consistantly terrible as well, Auspost does get it right sometimes. USPS? Not really

This is being sent through a "partner network" i.e. outsourced. Look at all the stops this takes. 7 days just to make it one state over to it can fly out of the country.
And for me, if you decide to outsource or partner, you take responsibility for your contractor's performance.

International Transit
Processed Through Regional Facility
CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER
October 26, 2022, 7:00 am

Arrived at Regional Facility
CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER
October 26, 2022, 7:00 am

Arrived at Regional Facility
CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER
October 26, 2022, 7:00 am

Arrived Shipping Partner Facility, USPS Awaiting Item
ITASCA, IL 60143
October 25, 2022, 6:43 am
Shipping Partner: GlobalPost

Arrived Shipping Partner Facility, USPS Awaiting Item
CAROL STREAM, IL 60197
October 24, 2022, 6:27 am
Shipping Partner: GlobalPost

Arrived Shipping Partner Facility, USPS Awaiting Item
CAROL STREAM, IL 60199
October 24, 2022, 12:44 am
Shipping Partner: GlobalPost

Arrived Shipping Partner Facility, USPS Awaiting Item
CAROL STREAM, IL 60199
October 23, 2022, 6:59 am
Shipping Partner: GlobalPost

Departed Shipping Partner Facility, USPS Awaiting Item
FOREST PARK, IL 60130
October 23, 2022, 6:06 am
Shipping Partner: GlobalPost

Arrived Shipping Partner Facility, USPS Awaiting Item
FOREST PARK, IL 60130
October 22, 2022, 9:53 am
Shipping Partner: GlobalPost

Departed Shipping Partner Facility, USPS Awaiting Item
VALPARAISO, IN 46383
October 19, 2022, 6:30 pm
Shipping Partner: GlobalPost

Arrived Shipping Partner Facility, USPS Awaiting Item
VALPARAISO, IN 46383
October 19, 2022, 6:07 pm
Shipping Partner: GlobalPost

[Boozlefoot]

With no doubt, when Auspost gets it right, they're great! BUT (and there's always a but) when they get it wrong, it's totally pearshaped.

Customer Service is, as I said, only "window-dressing". Useless.

And my Postie is an absolute cracker! Best in Australia, no problem he can't handle. A Gem.

[AstroViking]

I know we all like to slag off at AusPost, but when you think about it, they do a pretty good job to deliver so many parcels across the country.

This is the tracking history (in reverse order, sadly) of a very expensive piece of motorcycle hardware:

Date / Time Description Details
18/01/2016 - 10:06 Delivered MY HOUSE AU
18/01/2016 - 07:13 Departure Scan MELBOURNE AU
17/01/2016 - 22:22 Your package is at the clearing agency awaiting final release.
17/01/2016 - 10:47 Import Scan MELBOURNE AU
16/01/2016 - 16:09 Arrival Scan BOTANY AU
16/01/2016 - 12:59 Your package is at the clearing agency awaiting final release. / Your package was released by the clearing agency.
16/01/2016 - 12:59 The number of packages does not match the invoice, waybill, or label. We're working to resolve this discrepancy. / Your package was released by the clearing agency.
16/01/2016 - 12:00 Departure Scan BOTANY AU
16/01/2016 - 10:57 Your package is at the clearing agency awaiting final release.
15/01/2016 - 23:53 The number of packages does not match the invoice, waybill, or label. We're working to resolve this discrepancy. MELBOURNE AU
15/01/2016 - 09:38 Departure Scan HONOLULU US
15/01/2016 - 07:58 Arrival Scan HONOLULU US
15/01/2016 - 03:43 Departure Scan LOUISVILLE US
14/01/2016 - 11:09 Import Scan LOUISVILLE US
14/01/2016 - 03:12 Warehouse Scan LOUISVILLE US
14/01/2016 - 02:06 Arrival Scan LOUISVILLE US
13/01/2016 - 19:19 Departure Scan LOS ANGELES US
12/01/2016 - 07:26 Import Scan MELBOURNE AU
11/01/2016 - 16:34 Arrival Scan BOTANY AU
11/01/2016 - 13:09 Your package is at the clearing agency awaiting final release. / Your package was released by the clearing agency.
11/01/2016 - 13:09 The package is awaiting clearing agency review. / Your package was released by the clearing agency.
11/01/2016 - 11:38 Departure Scan BOTANY AU
11/01/2016 - 10:44 Your package is at the clearing agency awaiting final release.
10/01/2016 - 16:00 Departure Scan LOUISVILLE US
10/01/2016 - 09:59 Departure Scan HONOLULU US
10/01/2016 - 08:03 Arrival Scan HONOLULU US
10/01/2016 - 03:44 Departure Scan LOUISVILLE US
10/01/2016 - 01:55 Arrival Scan LOUISVILLE US
10/01/2016 - 00:13 Departure Scan PHILADELPHIA US
09/01/2016 - 09:31 Arrival Scan PHILADELPHIA US
09/01/2016 - 07:16 Departure Scan ROISSY, PARIS FR
09/01/2016 - 05:23 Arrival Scan ROISSY, PARIS FR
09/01/2016 - 04:21 Departure Scan KOELN (COLOGNE) DE
09/01/2016 - 01:04 Arrival Scan KOELN (COLOGNE) DE
08/01/2016 - 22:55 Departure Scan EAST MIDLANDS AIRPOR GB
08/01/2016 - 22:01 Export Scan EAST MIDLANDS AIRPOR GB
08/01/2016 - 21:26 Arrival Scan EAST MIDLANDS AIRPOR GB
08/01/2016 - 20:50 Departure Scan TAMWORTH GB
08/01/2016 - 12:12 Pickup Scan TAMWORTH GB
07/01/2016 - 08:10 Order Processed: Ready for UPS

[Questor]

I've had a parcel sat in the black hole that is the Sunshine West sorting office for the last week and a half - and the kicker is they won't even investigate until after the 8th November has passed.....

[Hans Tucker]

Very apt analogy

[Boozlefoot]

[QUOTE=AstroViking;1572707] they do a pretty good job to deliver so many parcels across the country.

This is the tracking history (in reverse order, sadly) of a very expensive piece of motorcycle hardware:

Date / Time Description Details
18/01/2016 - 10:06 Delivered MY HOUSE AU
18/01/2016 - 07:13 Departure Scan MELBOURNE AU]

==================================

Keywords here being "2016".

Times have however changed, not for the better. 2020 and 2021 they did a great job during trying times, but 2022 has revealed a totally different mindset for the company and its attitude to customers needs.

Whilst still essentially owned by and responsible to the Australian public, it's being run as a money grubbing entity by money grubbing executives with no empathy for its customers. Staff morale is at an all time low, full time being replaced by casual and "contract" labour - hence the flippant and supercilious attitude - no responsibility or accountability.

Having said that, I still prefer them to courier companies. Just wish the Customer Service department would actually provide just that - Service.

[leon]

Sorry to hear about your issues with Australia Post, I have to agree with Alex though, I have never had a problem, I reckon there service to date is excellent, well where i live it is.

Leon

[drylander]

Well yes they have dropped the ball. Over the last 6 months anything ordered from a seller in Vic I get it within 3-4 days here in country SA. Lately its extended to 10+ days minimum and going by tracking it sits in the ether for unknown reasons. Maybe wanting new watches to get motivated again.
Pete

[GTB_an_Owl]

deliveries from china have been put in a corner and left there
i believe items from china by boat have to wait 30 days before sorting

geoff

[Exfso]

They certainly run hot and cold. Not the most reliable, that is for sure. I have found getting stuff off Amazon to be pretty good, usually only a day or 2 for australian orders and tracked all the way. At least my experience has been good with them. Obviously cant be used for general postage.

[Boozlefoot]

And once more for the beginners.........Recently lodged an enquiry regarding an item "stalled" in AP Melbourne facility, advised by the relatively inexperienced customer service lass that Post Offices aren't open on weekends. I eventually explained to her that it wasn't in a PO, but a distribution centre which operates 24/7. She wasn't happy with that, and went on to say AP didn't have the item, and she was unable to explain why their tracking website said it did and had a comprehensive trail till it "stalled". Lo and behold, 4 hrs later an email notification that it had been found and was progressing after a 3 working day hiatus. Why have staff answering telephone enquiries who have absolutely NO basic idea how the system operates?

Apart from that, I'm still waiting in vain for a seperate "Express" post item from Brisbane -Travelled so far Bris/Melb/Syd/ Now they admit they've sent it in error to Warrabrook in Newcastle, and it will have to go back to the black hole of the Chullora centre before coming out to Central Western NSW. The excuse given - difficulties due to Covid? C'Mon! :mad2:

[kencas]

AP have started the new year well with me too!
Bought a telescope week before last from a supplier down south. Normally will take a couple of days at most to get to me.
A week later on the Thursday night I contacted the supplier to see if they had an AP tracking number which they did, and they also advised that it had been sitting at my local PO since the Monday. But in the meantime - no AP delivery card - no text - nothing from AP at all.
Went to the PO Friday afternoon and was told that they had left a card (nope) and had texted (nope).
Good start AP. Good start...

[Drac0]

I've got one that's supposedly been sitting at Chullora for over a week so far...

[Saturn488]

Classic Aussie Post.

I had a package that took 8 days to get from Dandenong to the northern suburbs of Melbourne.

It went all around Melbourne to every single sorting facility too lol.

[drylander]

Amazing how they manage to stuff up simple Australian deliveries. Item sent from Melbourne 2nd Jan to country SA arrived today 23/1 via Alice Springs and who knows where else. When asked at the local PO 'its the large volume of mail'. When I asked my local postie she said deliveries had reduced a lot since xmas rush.
Pete

[dikman]

I recently joined Amazon Prime so I could buy a telescope that was a members only price, and I've since bought a couple of other things through them. Their prices aren't always good but I'll give them credit for their delivery service, it's very good!

Unlike Aus Post, where things can get to Adelaide and then bounce from one sorting centre to the next before someone eventually figures out where it's actually going.

[xelasnave]

My "parcel" from Manly was sent on Tuesday and I picked it up Friday afternoon in Tabulam at the Post Office....very happy with delivery time and more so with contents of the parcel..was a little fast as I only finished the pier on Saturday...
Alex

[Boozlefoot]

Glad I'm not Robinson Crusoe on this. To be perfectly honest, I get heaps through AusPost as couriers don't come out here in the boonies. I have a brilliant postie whose run is approx 170km, 5 days a week - and a very well deserved few bottles of wine to him and his offsider each year @ Christmas for such outstanding service. Australia Post generally have a great record. BUT - here's the crunch, when they (AP) get it wrong (and that's okay, these things can and do happen over millions of items), they are unable to react to remedy the situation - the customer knows where it is, but AP simply doesn't have a simple system in place to intercept the "wayward travellers" and get them back on track, even when their tracking system we have access to clearly shows there is a problem. I don't mind a few days late, but when the carrier is informed, the arms are thrown in the air by the Customer Service team - they have no means of efficient contact to intervene with those working on the sorting floor. So, around she goes again!

Ah well, I just hope they are able to improve their internal comm's to facilitate a slightly better system to solve errors.:)

[Rainmaker]

I ordered a new badminton racquet from Croydon VIC on Friday after lunch and played my first game with it at lunchtime today in Canberra … Express Post

[Boozlefoot]

Bah!:lol: Good onyah!

I think I'm just having a rough trot - I know it won't last forever!

[Astrofire]

My Daughter has a small online business and has used Oz Post for the last 2 years for approx. 800 parcels. Some of the so-called "express post" stuff taken ages to be delivered. This was the case even before COVID.

Yesterday she had to refund a customer because the parcel is now officially lost. Oz Post didn't want to know about it and were of no help.

I've done some work for Oz Post in the past and you get some dodgy pockets when it comes to attitude but overall, the people are fantastic and very committed to their work. They have a sense of pride in their work and rightly so. However, there is an element that just doesn't care.

[Boozlefoot]

Ah, well..........maybe it's just me?
IIS member from the Hunter NSW sent me an EP last week....NSW to NSW
As below.......


It's on its way
Most recent update
In transit to next facility in SYDNEY WEST NSW
Date & timeMon 13 Mar, 7.59pm 1

Tracking history
Details
Date & time
Column, event details,
In transit to next facility in SYDNEY WEST NSW

Column, event date and time,
Mon 13 Mar, 7.59pm

Column, event details,
Item processed at facility

WELSHPOOL WA

Column, event date and time,
Mon 13 Mar, 3.08pm

Column, event details,
Delayed – waiting to be processed for delivery

Column, event date and time,
Sat 11 Mar, 12.00pm

Column, event details,
Received by our network

KURRI KURRI NSW

Column, event date and time,
Mon 6 Mar, 10.33am

I'm so glad that they realised it was delayed - then sent it to Western Australia to make up for the inconvenience.:question:

[dikman]

Believe me, it's not just you. It's not uncommon for things to go to the wrong state, or take the long way round within a state, or even just sit in a "facility" for an extended holiday!

[Leo.G]

2 days and no movement between Sydney west sorting centre and Chullora, I have no bloody idea where my package has gotten to but I'll be making an inquiry today at the local PO when I go down the street.



I have NO IDEA how it got from an airport to Sydney west sorting centre. And I'm in Lithgow, why not keep sending it west where it has to go through town to get to Kelso (near Bathurst) to come back to Lithgow. It's beyond a joke!




Details


Date & time



Column, event details, In transit to next facility in SYDNEY NSW




Column, event date and time, Tue 21 Mar, 11.43am




Column, event details, Item processed at facility
SYDNEY WEST NSW



Column, event date and time, Tue 21 Mar, 11.10am


Column, event details, In transit to next facility in SYDNEY NSW




Column, event date and time, Mon 20 Mar, 9.42am




Column, event details, Item processed at facility
MELBOURNE AIRPORT VIC

Column, event date and time, Mon 20 Mar, 8.52am




Column, event details, Received by our network
BRIAR HILL VIC



Column, event date and time, Fri 17 Mar, 8.15am

[Boozlefoot]

My latest update is no better. A 239 km journey, and this eyepiece has now travelled a total of 8,219kms and still counting. Sitting now in Chullora for over a week, will be over a month by the time it gets here. I'm moving to Uzbekistan in the hopes of getting my mail sooner. THE SYSTEM IS BROKEN, AND THEY CAN'T SEE ANYWAY TO FIX IT. I attach an email received from Christine Holgate, who took the time to reply to my correspondence despite being busy in her role of CEO of Toll.

Rod



Thank you so much for your kind words. I will always be a strong supporter of Australia Post and the role it plays in serving our communities. Going back though, is not an option. They have a new CEO now and I am leading a great team here, who need me.



Thank you again



Christine



Christine Holgate

Group Chief Executive Officer



Team Global Express

Level 2, 26 McPherson Street

Banksmeadow NSW Australia



M +61 0409 102 122

I rest my case - good luck, we are at the mercy of the Aus Post beuracrats.

:mad2:

[TES]

Well, no not really, but thought a couple of anecdotes worthwhile. Several years back I went in the local office and purchased a roll of 50X$1 stamps. Just happened later that day I needed to check on-line the cost of overseas mail. Saw something that informed me that the regular rate had very recently risen to $1.10. Pity someone did not say "are you aware of the recent price rise?" Another one was at Christmas past and aware that regular letter mail to Europe was $3.50. What do I do? go to PO again to get some 20cent stamps or put an extra $1.10 on to total $4.40??? You know for the enormous salaries paid these days it would not harm some the executive staff to use a bit of grey matter. I guess life was not meant to be easy!!